Frequently Asked Questions
Everything you need to know about working with Arise Nexora.
Minimum order quantities vary by product and supplier. We negotiate on your behalf to achieve the most favorable MOQ based on your needs. Contact us with your product requirements and we will provide specific MOQ details.
Yes. We specialize in custom sourcing. If you have specific product requirements, specifications, or designs, we will find manufacturers who can produce exactly what you need. Share your requirements through the quote form.
Shipping times depend on origin, destination, and freight method. Sea freight typically takes 20–40 days, air freight 5–10 days, and express courier 3–7 days. We provide estimated timelines with every quote and track shipments throughout transit.
We serve businesses in 50+ countries across Asia, the Middle East, Europe, the Americas, Africa, and Oceania. If you have a specific destination, let us know and we will confirm delivery availability.
Yes. We offer complete door-to-door delivery service — from pickup at the supplier factory to delivery at your specified address. This includes all freight, customs, and last-mile logistics.
We accommodate multiple secure international payment methods including bank transfer (T/T), Letter of Credit (L/C), and other options based on the supplier and order size. We will recommend the best payment method for your transaction.
Most products include manufacturer warranties. Warranty terms vary by product and supplier. We help you understand warranty coverage before purchase and assist with any post-delivery warranty claims.
Every order includes pre-shipment quality inspection. We verify product specifications, workmanship, and packaging before dispatch. You receive a detailed inspection report and approve the shipment before it leaves the factory.
Yes. Supplier verification is a core part of our process. We verify business licenses, check financial stability, review references, and assess production capacity before recommending any supplier. This protects you from unreliable or fraudulent suppliers.
Yes. We arrange on-site factory audits to verify production facilities, quality management systems, and compliance standards. This is especially valuable for large orders or when you need assurance about a supplier capabilities.
Still Have Questions?
Our team is here to help. Reach out and we'll answer any questions you have.
